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July 2008 Newsletter

 

Sales Lead Management AssociationSM Newsletter - July 2008
In this Issue

Increasing SFA/CRM Software Adoption Among Your Sales Force - By Mark Friedman, Partner, Cerius Consulting Group

Creating Opportunity in a Down Economy - By Robert J. Moreau, Executive Vice President in Charge of Sales, Marketing and Client Solutions for Rubicon Marketing Group

50 Lead Generating Tips by Robert Bly - Freelance Copywriter and Author

Telephone: The Most Valuable Tool for B-to-B Direct Marketers - By Ruth P. Stevens

10 Strategies for Effective Lead Distribution - By Bill Rice, Founder and CEO of Kaleidico

Increasing SFA/CRM Software Adoption Among Your Sales Force

By Mark Friedman, Partner, Cerius Consulting Group

Mark FriedmanProspective clients often ask us ". . .Even though we have the Sales Force Automation (SFA) or Customer Relationship Management (CRM) software in place, the sales force isn't using it. What can I do?"

To support this even further, in the Sales Lead Management survey we conduct, one of the main concerns we hear from business owners is that their SFA/CRM software is ineffective; they are not receiving the advantages and ROI from their original investment.

(NOTE: Please take a minute to fill out our survey if you haven't already done so — just click on this link: http://www.zoomerang.com/Survey/?p=WEB227WFX3SHKL. All results are anonymous and will help us support your needs in this critical business area even better. Thank you for your time.)

Below are three tips we strongly recommend to encourage a sales force to want to use the software and provides business owners all the benefits of the software they envisioned when they purchased it in the first place.

Read the rest of Increasing SFA/CRM Software Adoption Among Your Sales Force - By Mark Friedman, Partner, Cerius Consulting Group.

Mark Friedman is an experienced, results - oriented executive with over 20 years of proven success in managing Sales, Sales Lead Management, Telemarketing, Marketing and Customer Service. Notably, world-renown consulting giant Accenture and the Distribution Research and Education Foundation have recognized one of his programs as a Wholesale Distribution Industry Sales "Best Practice"; the program overview was published in "Maximum Sales Velocity: How to Build a World-Class Sales Organization" by David P. Woodrow.  Watch Mark's Video - "Eliminate the Black Holes in your Sales and Marketing Process and Increase Your Bottom Line Results"

Creating Opportunity in a Down Economy

By Robert J. Moreau, Executive Vice President in Charge of Sales, Marketing and Client Solutions for Rubicon Marketing Group

As the news continues to come in that we are slipping into a recession, company executives are preparing for the inevitable: tighter budgets, higher levels of accountability and a need for greater efficiency.  Everyone from the CMO council to Business Week have echoed these sentiments which heighten the importance of aligning Sales and Marketing… focusing on accountable marketing as a "must do" during tough economic times.

Marketing executives that wish to thrive in this environment must embrace the opportunity that a downturn represents and not dwell on the doom and gloom of the impending financial challenges.  The Chinese have a symbol that represents crisis, which is pronounced "wei ji" which literally means peril + opportunity. 

Read the rest of Creating Opportunity in a Down Economy - By Robert J. Moreau, Executive Vice President in Charge of Sales, Marketing and Client Solutions for Rubicon Marketing Group.

Robert J. Moreau is Executive Vice President in charge of Sales, Marketing and Client Solutions for Rubicon Marketing Group (www.rubiconway.com).  Rubicon is one of the nations leading business to business marketing firms specializing in strategic marketing, demand generation, lead nurturing and marketing auotmation solutions.  Robert has authored many articles and has presented at conferences all over the United States on topics including optimizing lead generation, sales and marketing effectiveness and the "new" convergence of strategy + creativity + technology. 

He can be reached at [email protected] and also publishes a blog - B2B Marketing Best Practices.

 

50 Lead Generating Tip

by Robert Bly - Freelance Copywriter and Author

What should you know when planning a lead-generating direct mail program? Here are a few pointers to guide you in the right direction:

  1. How many steps are there in the buying process for this product? Where in this process does my mailing fit?

  2. What can I tell my prospect that will get him to take the next step in the buying process?

  3. Can I reduce selling costs by creating a mailing designed to produce a direct sale (a mail order) instead of any inquiry?

  4. How many leads do I want to generate? Do we want a large quantity of "soft" leads? Or are we better off getting a smaller number of more highly qualified leads?

  5. What happens if the mailing produces too many leads? Too few?

  6. Is there a geographic region that my sales force does not cover? How can I respond to inquiries from this region?

  7. What is the primary market for my product or service? (Which industry needs it most?)

  8. Are there any secondary markets for the product large enough to justify a custom-tailored version of the mailing?

  9.  Who is my primary prospect within the target industry? What is his or her job title? Function?

  10. Who are the other people (by job title) involved in the purchase decision for this product? What are their roles? (Who recommends the the product? Who specifies it? Who has authority to approve the purchase?)

Read the rest of  50 Lead Generating Tips - by Robert Bly - Freelance Copywriter and Author.

Robert W. Bly is a freelance copywriter and the author of more than 60 books including The Copywriter's Handbook (Henry Holt & Co.). His e-mail address is [email protected] and his Web site address is www.bly.com.

 

Telephone: The Most Valuable Tool for B-to-B Direct Marketers

By Ruth P. Stevens

Ruth P. Stevens

B-to-B direct marketers spent $28 billion on telephone marketing in 2006, says The DMA in its 2006-07 Power of Direct Marketing study. Big bucks, bigger even than direct mail, which logged in at $21.4 billion in investment. And certainly bigger than Internet marketing, which soaked up $10.9 billion.

The bulk of the phone spending, $17.5 billion, was used to generate sales leads. Another $8.6 billion went to driving direct order business. Looking at the sales that resulted, the DMA study reports that the phone generated $143.1 billion in revenue from phone-based lead generation and $64.4 billion in direct merchandise sales in B-to-B. Wow, this thing is a dynamo!

Why is the phone such a powerhouse for B-to-B marketers? Well, in short, it's brilliant.

The phone is the most versatile, flexible and consistently reliable tool in the B-to-B toolbox. It is the closest thing to face-to-face selling, but without the expense of a physical sales call. Best of all, it  can be applied at nearly every stage of the sales and marketing process.

Read the rest of Telephone: The Most Valuable Tool for B-to-B Direct Marketers - By Ruth P. Stevens.

Ruth P. Stevens consults on customer acquisition and retention, for both consumer and business-to-business clients.  Ruth began her direct marketing career in 1986 at Time Warner, where she spent seven years in marketing, new business development, and general management at Book-of-the-Month Club and Time-Life Books.  She then went to Ziff-Davis as Vice President of Marketing for Computer Library, the electronic publishing division.  From 1996, she spent three years in direct marketing management at IBM, and then worked in senior marketing positions at two Internet startup companies in New York City before starting her consulting company in 2000. 

 

10 Strategies for Effective Lead Distribution

By Bill Rice, Founder and CEO of Kaleidico

Bill RiceGenerating a new lead is one of the most exhilarating experiences for a marketer. But, unfortunately we often forget the most important part of our job to the customer and to the sales teams we support--getting it to the right person--Lead Distribution. Designing the right distribution process can get complex, confusing, and mistake laden as we begin to scale our lead management process. But, understanding the basic patterns for effective lead distribution can minimize these pitfalls.

Lead Distribution Patterns for Success

Allocating leads to a sales force in such a way as to maximize pull-through can be as challenging as generating them. The process of lead distribution is working against two powerful forces: customer expectation and sales expectation. However, breaking down allocation methods into patterns, although none are necessarily without an inherent blend of one another, can be helpful in maximizing your results.

Here are some of the most pervasive lead distribution techniques:

Read the rest of 10 Strategies for Effective Lead Distribution - By Bill Rice, Founder and CEO of Kaleidico.

Bill Rice is the Founder and CEO of Kaleidico, a privately held lead management software firm focused on making Internet marketing and sales simpler and more productive. Products include: icoSales, a sales management solution and icoMatch, a lead distribution platform.

Prior to founding Kaleidico, Bill has been a serial entrepreneur as an executive at Quicken Loans leading the National Home Equity division as well as multiple sales groups, helped start-up and ultimately sell DeepGreen Bank to Lightyear Capital, was a part of the Motorola spin-out Iridium, held several other early leadership positions with TASC (federal/government consulting firm) and also served in the US Air Force. Bill is one of the Founding Advisory Board Members for SmartHippo.com, a vertical search engine for financial services, and is currently serving in this position.

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Sales Performance Improvement Forum
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The Complex System
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Smart Telesales for Technology Companies - learn more about The Vanella Group
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Lead Management and Lead Distribution from ClickPoint Software
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Rain Group. Learn more here.

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